Refund Policy

1. Milestone-based payments

Projects are billed in milestones agreed in the proposal. Amounts for work already delivered or in progress are earned when the work is performed.

2. Cancellation before work starts

If you cancel before work begins, any advance paid, less non-recoverable third-party costs and reasonable administrative charges, will be refunded.

3. Cancellation during a project

If you cancel mid-project, you pay for work completed up to the cancellation date. Any unused portion of an advance, after that deduction, will be refunded.

4. Defects and rework

If delivered work does not meet the agreed specification, we will correct it at no extra charge within a reasonable period. A refund is considered only where we are unable to deliver the agreed scope.

5. Non-refundable items

• Domain names, hosting, licences and other third-party purchases made on your behalf.
• Change requests outside the agreed scope.
• Completed and accepted milestones.

6. Subscriptions and credits

For subscription plans, credits or licences sold by us, cancellations stop future renewals. Used or activated credits are non-refundable unless required by law.

7. How to request a refund

Email support@softdigikey.com with your project name and reason. Approved refunds are processed within 7 to 14 business days to the original payment method.